Privacy Policy

1. General Information

Data security and data protection are matters of great priority for us. For this reason, we have taken comprehensive technical and organisational measures in accordance with the applicable data protection regulations to ensure the security of your personal data. ParkU provides you with its offers using various means of access (e.g. website and smartphone app, collectively the “platform”). We would like to take this opportunity to inform you about how your personal data is used, as well as about the use of cookies and analytics tools on our platform. By using our platform, you agree to the conditions of this data protection declaration. This data protection declaration is applicable to all present and future means of access to the platform.

2. Entity Responsible and Service Provider

The entity responsible in the meaning of the Federal Data Protection Law [Bundesdatenschutzgesetz] (BDSG) and simultaneously the service provider in the meaning of the Telemedia Law [Telemediengesetz] (TMG) is ParkU – Verwaltung GmbH & Co. KG (see our legal notice).

3. Object of Data Protection

The object of data protection is personal data. According to the Federal Data Protection Law, personal data comprises individual information concerning the personal or material circumstances of a particular natural person, or one whose identity may be determined from such data. This includes, for example, information such as a person’s name, postal address, email address, or telephone number, but potentially also user information such as your IP address.

4. Collection, Processing, and Use of Your Personal Data

The scope and manner of the collection, processing, and use of your personal data depends on whether you are merely visiting our platform for information purposes, or whether you also use our platform to correspond with us, or use it actively to rent or rent out parking spaces.

a) Purely Informational Use

The provision of personal data is not necessary for the purely informational use of our platform. Rather, in this event, we collect and use only such data as is automatically provided by your Internet browser (in particular your IP address). This information is only stored – in non-anonymised form – for the duration of your visit to the platform, and an evaluation is later made in anonymised form for statistical purposes only. Accordingly, no personal data concerning you is collected.

b) Active Use of the Platform / Registration

Insofar as you actively use the platform and register as a user, the data you provide in the course of registration (in particular your first and last name, e-mail address, postal address etc.) are stored and processed in order to enable you to rent or rent out a parking space via the platform.

c) Users Renting Out Space

If the platform is used to rent out parking space, various information provided by you is also made publicly available on the platform so that users wishing to rent space have the opportunity to access the parking spaces you register and enter into a corresponding lease agreement with you via the platform. This information includes in particular: your name, your user name, the location of the parking space etc.

Furthermore, as a user renting out space, you may also receive via the platform, in the context of lease agreements into which you have entered, information from users renting space. You agree that you shall only use such information for the purpose of concluding the lease agreement in question, and shall promptly delete such information afterward. The declaration of consent to the collection, use, and transfer of data found in clause e) below, applies.

d) Users Renting Space

We will only disclose data of users renting space to the extent necessary for renting out parking spaces / active use of the platform.

e) Consent to Collection, Use, and Transfer of Data

Insofar as you correspond with us via the platform and/or make active use of it as a user wishing to rent or rent out a space, you may be required to provide personal data. We collect, process, and use the personal data you provide to the extent that such information is necessary for establishing, executing, or completing a legal or similar transaction with you or between you and a third party. Such a relationship may be established when you initiate contact with us, or enter into a lease agreement with another user. In such cases, we use your personal data in order to address your specific issue and/or implement the lease agreement. We may collect, process, and use your personal data (name and address, telephone number, e-mail address) for the purpose of establishing, executing, and concluding your contractual relationship with us and between you and other users. This is particularly the case if a lease agreement is concluded with another user, or if another user requests us to provide him with your data for the purpose of asserting a claim against you. We do not determine whether such claims are justified; such matters can only be settled between the users party to the dispute.

5. External Service Providers

It may be necessary in addressing your specific matter that your personal data be transmitted to external service providers acting exclusively on our behalf. We ensure that the external service providers use your personal data only in accordance with our instructions and in accordance with this Data Protection Declaration and the statutory provisions regarding contract data processing. We always treat your personal data with the strictest confidentiality, and never disclose it to third parties not acting on our behalf, unless with your prior consent or because we are legally entitled or obligated to make such disclosure.

6. Payment Service Providers

We also use various payment service providers for executing payment transactions. These include, in particular:

  • Stripe (
  • Paypal (
  • Wirecard ( und
  • Braintree (

With regard to the processing of personal data by the payment service providers, those providers’ data protection declarations apply.

Payment information is always stored on the servers of the payment service provider in question, used for transactions, and processed.

7. Your Rights

In accordance with statutory provisions, you have the right to be informed free of charge concerning your stored data, as well as a right to the correction, blocking, or deletion of such data, as applicable. At your request, we shall notify you as to whether any of your personal data is stored with us, and, if so, which details.

You may prohibit, at any time and free of charge, the future use of your personal data.

8. Contact

For questions regarding the collection, processing, or use of your personal data, information, correction, blocking, or deletion of personal data, or revocation of consent previously given, please contact:

Postal Contact:
ParkU – Verwaltung GmbH & Co. KG
Strelitzer Strasse 60
10115 Berlin

Phone Contact:
Office: +49 (0)30 120 643 290 | Mo.-Fr., 9:00-18:00
Service hotline: +49 (0)30 120 643 29 | For urgent matters also available outside business hours

Written contact:
Contact form for general requests: Please click here.

9. Use of Cookies

Our website uses “cookies”. Cookies are text files that are stored on your computer.

We use cookies in order to better understand how visitors use our website, as well as to improve its attractiveness, contents, and functionality. For example, cookies help us to determine whether, and which, subpages of our website receive visitors, what content is of interest to visitors, and to evaluate this information for statistical purposes. The use of cookies does not entail the collection or storage of your personal data.

If you wish, you may deactivate the use of cookies at any time via your Internet browser settings. Please use the help function of your browser to determine how to change these settings.

10. Google Analytics

Our platform makes use of Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses “cookies” – text files which are stored on your computer and which permit an analysis to be made of your use of the platform.

The information concerning your use of this website generated by the cookie is normally transmitted to and stored on a server belonging to Google in the United States. As we have implemented IP anonymisation on this website, however, your IP address is first abbreviated within member states of the European Union or in other states party to the Treaty on the European Economic Community. Only in exceptional circumstances may it become necessary for the complete IP address to be transmitted to a Google server in the United States and truncated there.

Google uses this information at our request in order to evaluate your use of the website, to compile reports regarding the website activities, and to provide us further services related to the use of the website and the Internet. The IP address of your browser transmitted by Google Analytics is not combined with or matched to other data belonging to Google.

You can prevent storage of cookies by enabling the corresponding setting in your browser; we wish to note, however, that this may possible prevent you from being able to make full use of all functions of this website.

You may also prevent the collection of the data generated by the cookie relating to your use of the website (including your IP address) and its transmission to Google, as well as the processing of such information by Google, by downloading and installing the browser plugin available at the following link (available in multiple languages):

11. Google Adwords

We use “Google Adwords” on our platform website. This is an online advertising platform of Google Inc. that is operated in the United States of America. One component of Google Adwords is “conversion tacking”, which we also use, and which involves the use of cookies. If a user clicks on an advertisement presented by Google, a conversion tracking cookie with a validity of 30 days is stored in the user’s browser. You cannot be personally identified as the user by means of this cookie. This cookie allows us and Google to determine that a user has clicked on a particular advertisement and been directed by it to our website. This cookie can only be attributed by Google and by us, and not by other Google Adwords clients, as each Google Adwords client is issued its own cookie. Through conversion tracking, we receive statistical evaluations from Google of visitors referred to us by Google advertising. If you do not wish to be recorded by conversion tracking, you may prevent this by either disabling all cookies in your browser, or blocking cookies from the domain “” specifically.

Further information in this regard may be found at

12. Login / Registration via Facebook

As an alternative to registering by means of a separate formula, you also have the option of registering for or logging into our platform via an existing Facebook account. In this event – after your conformation – a variety of information is provided to us from your Facebook account, which we then store, use, and process in order to provide the services of our platform. Further information may be found at

13. Facebook Insights

Conversion Measurement via Facebook Insights

Within our apps for the platform (but not on the website), we make use of the “Facebook Insights” analysis tool of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). By means of this tool, we can track the actions of users after they have watched or clicked on a Facebook advertisement. We can thus record the effectiveness of the Facebook advertisements for statistical and market research purposes. The data acquired in this way remains anonymous to us, i.e. we do not see the personal data of individual users. However, this information is stored and processed by Facebook; we will keep you informed of such use as much as possible. Facebook may connect this information to your Facebook account and use it for its own marketing purposes in accordance with Facebook’s own data use guidelines (see You may make it possible for Facebook and its partners to display advertisements within and outside of Facebook. In addition, a cookie may be stored on your computer for this purpose. Further information in this regard may be found at

14. NewRelic

We use the “NewRelic” tool on our servers in order to monitor the performance of the platform. No personal data is used for this function.

15. Google+

The plugin “google+1” (Google Plus) is integrated into our website.

Google Plus is distributed by and the responsibility of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”). You can recognise the button by the “+1” sign.

When you visit one of our websites containing such a plugin, your browser initiates a direct connection to Google’s servers. The content of the plugin is then transmitted to your browser and thus integrated into the website depicted. Through this process, Google receives the information that you have visited our website. Insofar as you are logged into your personal Google Plus or Google user account while visiting our website, Google is able to match the website visit to this account. Insofar as you interact with the plugin, e.g. by clicking a button or leaving a comment, this information is transmitted directly to Google, where it is processed, used, and stored. If you do not wish for this to occur, you should log out of your Google account prior to visiting our website.

We have no influence on the scope and content of the information collected by Google by means of this button, but assume that the IP address of your device is also transmitted. You can find additional information regarding the purpose, extent, and use of the data collected by Google in Google’s Data Protection Information at

16. Twitter

Functions of the Twitter service are integrated into our pages. These functions are provided by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. By means of the active use of Twitter and the “re-tweet” function, Twitter can record the websites you visit (including our website) and connect them to your account (should you have one). Depending on your chosen user settings, this information may be publicly disclosed to third parties / other users of Twitter.

As the provider of our website, we do not ourselves have any knowledge of the content of the data provider or its use by Twitter. Further information in this regard may be found in the Data Protection Declaration of Twitter, available at

You may alter the data protection settings for your Twitter account from the Settings menu.

17. Salesforce

In the area of customer relations, we employ products manufactured by the company Germany GmbH, Erika-Mann-Str. 63, 80636 Munich, Germany (“Salesforce”) – in particular for customer service. Salesforce collects data from customer questions and requests, processes them, and conveys them to us as appropriate. Information concerning data processing by Salesforce may be found in Salesforce’s Data Protection Declaration at and at

18. Contract Data Processing

We use various third-party service providers to provide the services of this platform. Insofar as this involves the processing of personal data, such service providers always act as contract data processors on our behalf.

19. Security of Your Data

The data you provide us is protected by appropriate technical and organisational measures in order to safeguard it again, in particular, random or intentional manipulation, loss, destruction, or access by unauthorised persons.

20. Updating of this Data Protection Declaration

This Data Protection Declaration may be updated on occasion. Insofar as further consent shall be required to an amendment of this Data Protection Declaration, you will be contacted for such consent accordingly.